Terms & Conditions
Last updated: April 20, 2026
By booking a tour with Johnny's Fuji Kawaguchiko Tours ("we," "us," or "our"), you agree to the following terms and conditions.
1. Bookings & payment
All bookings are confirmed upon receipt of full payment. Payment is processed securely via Square. For Exclusive Tours, on-site payment may also be arranged upon request. Bookings are accepted from a minimum of 1 participant.
2. Cancellation & refund policy
The following cancellation policy applies to all bookings:
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7 or more days prior to the tour: Full refund.
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3–6 days prior to the tour: 50% refund.
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Within 48 hours of the tour: Non-refundable.
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Cancellation by us: In the rare event that we must cancel a tour due to weather or other unforeseen circumstances, a full refund will be issued.
Cancellations must be submitted in writing via email or messaging app (e.g., WhatsApp). The cancellation date is the date on which we receive your written notice.
3. Itinerary & weather
Some locations are weather-dependent. When conditions are not suitable, the itinerary may be adjusted to ensure the best overall experience. By booking, you acknowledge that the itinerary is flexible and may vary depending on weather, visibility, and local conditions.
4. Safety & liability
While we prioritize your safety, by booking you acknowledge that participation is at your own risk. We are not liable for any injury, loss, or damage arising from participation in our tours, except where required by applicable law.
We reserve the right to terminate a tour immediately if a guide determines that conditions pose a risk to the safety of participants or others, or if a participant's behavior is deemed threatening or disruptive. In such cases, no refund will be issued.
5. Governing law
These terms are governed by the laws of Japan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Japan.
6. Contact
For any questions regarding these terms, please contact us at kawaguchikotours@gmail.com.